Studio Policy
Introduction
Please show respect to fellow members and students to make a safe environment for everyone. We do not condone any sort of discrimination, sexual harassment, and disrespectful behavior. Failure to observe rules or disrespectful behavior to other members/students or staff can result in cancellation or termination of membership.
Please refrain from entering the private member area, and leave your questions and concerns on building, throwing, and glazing to staff.
COVID-19 Guidelines
We can reduce the risk of COVID-19 spreading in the studio by following these tips:
Get tested for COVID-19 regularly.
Stay home if you are sick or test positive. Check COVID-19: When You Are Sick for more detail.
We reserve the right to reintroduce mask mandates for the safety of our community
Students, members, and employees should stay up to date on COVID-19 vaccines.
Do not enter the building if you are experiencing flu, RSV, or COVID-19 symptoms.
General Safety
Members and students knowingly and freely assume the risk of any and all accidents or injuries of any kind that may be occurred by, or in connection with use of the facilities or equipment and assume full responsibility for oneself while using the equipment.
If you do not know how to use a certain equipment, PLEASE ask our staff for training! This includes the extruder, slab roller, spray booth, etc. If you break any equipment because you used it without prior training, you will be liable for any damage caused.
Cancellation Policy
Contact. To request a cancellation or class transfer, you must email info@doclaynyc.com.
Notice Period. Cancellations requested at least 10 days prior to the class start date will be fully refundable minus the processing fee.
Cancellations requested 5 days prior to the class start date will be 50% refundable minus the processing fee.
For any cancellation after 5 days prior to the class start date, there will be no refund.
Classes and Workshops. All refunds for multi-week classes and workshops will charge a $45 processing fee, subtracted from the full or partial refund.
Missed classes are non-refundable.
One day DoClay! nights’ booking changes require a full day notice for rescheduling or cancellation. Rescheduling fee is $10. Refunds for cancellation are processed for a $20 fee.
Private classes’ booking changes require a full day notice for rescheduling or cancellation. Rescheduling fee is 25%. Refunds for cancellation are processed for a $20 fee.
If enrollment goals are not met, we reserve the right to cancel a class or workshop.
Notification. Notification of cancellation will be sent 48 hours prior to the class start date. In the event of a cancellation, a full refund or credit is granted.
Membership. All membership cancellations must be given 30 days in advance via email.
Memberships and classes are non transferable.
General memberships may be held on pause for a fee of $50 per month.
Scheduled membership fees will automatically recur unless otherwise notified 7 days in advance to initiate the pause. Pauses longer than 2 months will result in membership termination.
Gift Cards. All gift cards are non-refundable.
Agreement
By registering for a class or membership, students and members agree to abide by DOCLAY’s policies and guidelines. DOCLAY reserves the right to exclude anyone from classes and membership who disregard the studio rules and practices.
Payment
All memberships require payment by Square Card on File for automatic monthly payments and firing fees. Payments may be made through check, any bounced checks will have a $45 processing fee. All membership payments are set for the 1st of each month. Memberships may only be prorated at a half month rate on the 15th or after.
Make-Up Classes
Please inquire via email (info@doclaynyc.com) to check availability in comparable classes to make up for your missed class. Each student will be able to make up only once per semester and all make-ups can only happen during the same semester. We will try our best to accommodate missed classes but we can not guarantee we will have availability.
Photography & Video Release
All persons expressly allow, and hereby waive any objection to us photographing and/or filming them while they are participating in our activities. All persons understand and agree that all photographs and film will remain the exclusive property of us, and that we may use such photographs or film footage for archival and promotional purposes.
If you wish to opt out of our photo agreement, please visit us at the front desk to fill out the specified paperwork.
Personal Property
Please do not use or touch anything that does not belong to you other than our communal tools.
Please be careful not to leave your valuable items around in the studio. We are not responsible for any lost or stolen items. Please inquire about locker rental and rates with staff. Locker rental must be returned with termination of memberships and classes. Leftover unclaimed pieces will be discarded or donated after 1 month.
Open Studio Hours
Open studio is from 10am - 10pm daily.
Students must reserve their work space via open studio appointments online (3 hour blocks).
Students must clean up at least 15 minutes before closing so the studio can get locked promptly at 10pm sharp.
Firing
Member + Student rate: 3 cents per cubic inch per firing.
Non member rate: 6 cents per cubic inch per firing.
Payment for firing fees are made through Square in the studio.Your work will be ready for pick up at the bisque shelf or glaze shelf within 10 days after submission.
Please keep in mind that there are potential risks during the firing process.
No refunds are available for breakage, cracking, or imperfect firing of any kind unless caused by staff.
To re-fire a piece, please create a new firing fee ticket (3 cents/cubic inch) before placing on firing cart.
For irresponsible glazing that causes damage to the kiln shelf, there will be a $30 fee charged to your card on file.
Guests
Studio members (not students) are allowed to bring guests for $50/day. Guests must be accompanied by members and there are extra fees for firing their work.
Work Pick-Up
All finished pieces must be picked up within 2 months. All bisqueware must be glazed before the completion of the class semester.
All pieces left past 2 months will be discarded or donated.
Food & Drinks
As of now, food or drinks are not allowed in the studio space for the health of students, members, and staff. Cafe will be open for eating and drinking soon.
Cleaning
Everyone must clean up their work space when finished working. This includes wheel, splash pan, stool, the floor around your wheel, bucket, and communal tools. Return all communal tools to where it belongs after you have finished using it. Please do not leave anything that you have used around in the studio.
After you have finished using any common area such as hand building tables, glaze room, wedging table, spray booth, etc, you must clean up the space you used.
If there is clay dust, instead of sweeping, please try to use a wet sponge to clean so we can avoid kicking up hazardous clay dust. Exposure to crystalline silica dust can cause cancer or silicosis. Avoid breathing dust.
Please always clean up 15 minutes before the studio closes. Do not stay past the end of the open studio hours.
Pets
Pets are prohibited with the exception of service animals animals. Service animals are trained to perform tasks for individuals with a disability in accordance with the Americans with Disabilities Act (ADA).
Glaze Room
Use one glaze at a time to prevent contamination and please do not dump glazes down the sink.
Please do not eat or drink in the glaze room.
Bathroom
Do not use the bathroom sinks to clean clay! Please make sure to turn off the sink.
Bikes
Bikes are not allowed in the main lobby or upstairs.
Disclaimer
The website’s information is for general information purposes only. DOCLAY aims to keep the information up to date and accurate, we do not make any representations or warranties, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. DOCLAY will take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.